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FAQ

Return & complaint

You can buy a shipping note in our web shophere. The consignment note is sent to you via email and is handled as a regular order. All orders are handled in turn.

If you wish to receive a physical consignment note, write it in the order comment. We will then send the consignment note in a letter.

Fill in the return slip that came in the package, or print it out here and send with it in return.

If you have shopped against an invoice, it is good if you either postpone the due date yourself via Mitt Klarna https://my.klarna.com, or if you pause the invoice. You then contact Klarna by phone on 08 - 120 120 10 and they will help you with this. A credit is then given.. 

When we have received and processed your return, we will send a new item, a change is free of charge or credit your order with Klarna upon repurchase.. 

If you choose to arrange the return shipping yourself, it must be sent as a company package .

The return should be traceable as you as a customer are responsible for the shipment. Upon return, you have 14 days to return an item from the day after you received the package.

We do not collect recommended packages or packages from agents. 

In the event of a complaint, you need to contact customer service. If you have the opportunity, send one or more pictures of the damaged product to our e-mail:info@bearskin.se and state that it is a complaint and describe the problem you experienced with the product. We will then return with further instructions.

If you have shopped against an invoice, it is good if you either postpone the due date yourself via Mitt Klarna https://my.klarna.com, or if you pause the invoice. You then contact Klarna by phone on 08 - 120 120 10 and they will help you with this.a.

You always have the right to withdraw within 14 days of receiving your goods when you shop with us. Postage for returns is paid for by you as a consumer. Read more under "How do I return an item"..

As soon as we handle the package, we will notify you via your e-mail you specified in the order. The handling time can vary, but expect about 10 working days.
We then credit the payment with klarna.

Ordering & Payment

The order confirmation is sent to the e-mail address you entered immediately after the purchase is completed. Should your order confirmation not appear, it is important that you contact customer service by phone or e-mail. You can also double-check that the confirmation did not end up in the spam or similar.

If you have chosen to pay by invoice, it will be sent to your e-mail address in connection with the delivery. If you have not received your invoice, you can go to Mitt Klarna https://my.klarna.com to pick it up there. If you have further questions regarding your invoice, then contact Klarna's customer service for help on 08-12012010, as they take care of all our payments.r.

You can find complete terms of purchasehere.
Please read through the necessary information before contacting us.

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